Here is the latest on shipping product to our customers in the USA.
You will have noticed that shipments have slowed and at my end, orders are piling up, a very disturbing circumstance. We have been trying various things but nothing so far has been 100% reliable in getting product in customer hands. The worst of the issues seems to be the 200% duty on aluminum products, and any customer receiving a request to pay the duty inevitably refuses the shipment and asks for a refund.
This not only wastes a lot of time, but leaves us on the hook with the shipping fees as well. The good news is that we may be able to solve this issue by providing a certificate showing we bought the metal in the USA. We are currently attempting this, although it is a challenge with records that are pre 2020.
If this fails I will be refunding all US orders until I can establish some other way of supplying goods to the USA.
On a side note: the gen 2.5 rail is made for us to our specs in Taiwan and can be shipped to the USA. However be advised that a 35% duty will apply.